Shipping, Returns / Exchanges

National Orders
  • The Courier Guy - Rates R138 - 1-3 Business days
  • PEP PAXI - 7-9 days R59.95
  • The Courier Guy - Local Dilvery R69 -  based on Gauteng postal codes
  • Please allow up to 10 working days to process your order and then only the package will be send to its destination

International Orders

  • International orders are sent via Fedex.
  • Please allow up to 10 working days to process your order and 12 working days for delivery.
  • Delivery prices vary according to destination and are at the expense of the client.
  • Customers are responsible for paying all duties, taxes and other fees.

Returns

  • Unfortunately for hygiene reasons, we do not accept returns or exchanges. However, if there are any issues on receipt of your item please contact us as soon as possible at hello@novelle.co.za